— SPECIALIST ROLE SEARCH
Customer Success Recruitment,
in Ireland.
Your Customer Success team keeps the revenue you've won and grows it. We find and place CSMs and CS leaders for VC-backed SaaS companies across Ireland and EMEA.
PHONOVATION
◆
ACTIONPOINT
◆
CONDUKTOR
◆
FAMLY
◆
HUMAANS
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INSTRUCTURE
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ITQUOTES
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JUST EAT TAKEAWAY
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NOLOCO
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RADIUS TECHNOLOGIES
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SCURRI
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STORA
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PHONOVATION ◆ ACTIONPOINT ◆ CONDUKTOR ◆ FAMLY ◆ HUMAANS ◆ INSTRUCTURE ◆ ITQUOTES ◆ JUST EAT TAKEAWAY ◆ NOLOCO ◆ RADIUS TECHNOLOGIES ◆ SCURRI ◆ STORA ◆
— WHAT CLIENTS ASK US
Before you
brief us.
Three questions founders and revenue leaders ask us before every Customer Success search.
Should our CSM own renewals and upsell?
It depends on your contract size and how your sales team works. If AEs own the commercial side, a CSM focused on onboarding and adoption fits. If renewals sit with CS, we look for people who have carried a retention or expansion number.
Where do you find good CSMs?
Mostly in CS teams at SaaS companies serving a similar customer at a similar contract size, plus account managers already looking after customers after the sale. We approach them directly, so you meet people who aren't applying elsewhere.
What if the hire doesn't work out?
Every placement is covered, with terms set by the model you choose: 12 months on Recruitment as a Service, active throughout an Embedded engagement, and 3 months on retained and contingent search. We'll set out which fits on the discovery call.
— THE PROFILE
What makes
a great CSM hire.
The Customer Success Managers who succeed in VC-backed SaaS share a few consistent traits:
01.
Commercially minded.
They know what each customer pays, when they renew and what would make them buy more. Strong CSMs talk about retention and expansion, not just satisfaction scores.
02.
Proven with a comparable customer.
Experience with a similar buyer, contract size and account load. Looking after 15 enterprise accounts is a different job to running 150 smaller customers.
03.
Calm in difficult conversations.
Customers escalate and threaten to churn. The best CSMs take these calls head on and turn them into a plan. We test this in assessment.
04.
Builds process as they go.
At early stage there is often no playbook. The CSMs who thrive set up onboarding, health scores and business reviews, and keep the CRM current so risk shows early.
— THE MARKET RIGHT NOW
CS talent
in Ireland and EMEA.
Dublin has one of Europe's largest Customer Success talent pools, built by big tech companies running EMEA customer teams from here. The challenge is finding people used to working without a large support team.
10-15
Working days to shortlist
30
Days, target time to hire
— COMPENSATION RANGE
Customer Success Manager packages in Irish SaaS companies typically range from €55,000 to €90,000 OTE, with base salaries of €50,000 to €75,000. Pay is increasingly linked to net revenue retention and expansion. Senior CSMs and CS leaders earn above this range.
— HOW WE RUN A CS SEARCH
From brief to
signed offer.
A structured process built around speed and quality. Not a CV pile, but a considered shortlist of people who will keep and grow your customers.
01.
Discovery briefing
We get into your customers, contract sizes, account load, who owns renewals and what success looks like at 3, 6 and 12 months.
02.
Market mapping
We map CS talent across Ireland and EMEA, including language skills for regional coverage and strong performers who aren't actively looking.
03.
Outreach and assessment
Every candidate is approached directly and assessed on retention results, customer handling and genuine interest in your opportunity.
04.
Shortlist delivery
3 to 5 interview-ready candidates, each with a written brief explaining why they fit your situation.
05.
Offer management
We handle scheduling, interview prep, debriefs, compensation benchmarking and counteroffers through to a signed offer.
— RELATED ROLES
Also placing
these roles.
We recruit across the full GTM function for SaaS companies across Ireland and EMEA.
VP Sales Recruitment
Sales leaders who build teams, process and pipeline from Series A to C.
SDR Recruitment
First-line pipeline talent for SaaS companies from Seed to Series B.
Account Executive Recruitment
SaaS closers who turn pipeline into revenue, from founding AEs to enterprise.
— FREQUENTLY ASKED QUESTIONS
CS hiring
questions answered.
Everything you need to know before starting a Customer Success search.
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Usually once the founders or AEs can no longer give every customer proper attention after the sale. The right time is before renewals start to slip, not after.
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Many companies blend the two. Where they differ, CSMs focus on onboarding, adoption and retention, and Account Managers own renewals and upsell. We help you define which one you need on the discovery call.
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We typically deliver a shortlist within 10 to 15 working days and aim to have your CSM hired within 30 days. Notice periods can add time after the offer is signed.
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It depends on the model you choose: contingent search, embedded recruitment or Recruitment as a Service. If you are building out a CS team, embedded recruitment or Recruitment as a Service usually works out better than single searches. We recommend the right fit on the discovery call.
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Yes. We place CSMs and CS leaders across the UK, EMEA and North America, including multilingual hires covering European markets.
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Yes. TechR Ltd trading as The Recruiter holds Employment Agency Licence EA 4551.
— START YOUR SEARCH
Ready to hire your
next CSM?
Book a 30-minute discovery call. We'll tell you what the market looks like for your stage, what a realistic brief looks like, and whether we're the right fit to run the search.